Simply click on this link below, and Enphase will provide access for us to review your site online:
https://enlighten.enphaseenergy.com/account/confirm_access/c1863f7bf081e752259e409
They will send us an email and then we can review any problems
If that doesn't work you can always call Enphase and state that I want to give access to my maintenance organization and their email is:
We look forward to helping you solve any issue, or just to verify that everything looks good.
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